Terms & Conditions

Therapeutic Working Alliance

Solution Focused Hypnotherapy is collaborative therapy and is reliant on the commitment of both the therapist and the client to achieve results. Most of our work occurs in the consulting room (both online and in person) but activity is required between sessions such as listening to the provided relaxation audio before you go to sleep.

As the client, when you agree to undertake therapy you agree to engage fully with the process as discussed and agreed in your Initial Consultation. It is through this collaboration and therapeutic alliance that we will see the best results.

Therapy Sessions & Fees

Each standard therapy session lasts between 45 and 60 minutes and the rates for all services are listed on the booking page.
Longer appointments are available when booked in advance and will incur an additional fee.
Periodically we may offer vouchers and discounts and relevant offer terms will need to be met.
Fees are payable 48 hours prior to each therapy session.

Cancellation Policy

A minimum of 24 hours notice is required to cancel any session, this must be via telephone, text, email or the online booking system.
If an appointment is cancelled with less notice then the full session fee will apply.
If we have to cancel or move your session you will be given at least 24 hours notice.
Late cancellation or no show fees may be waived in exceptional circumstances.

Arriving Late for an Appointment

If you are running late, please make contact as soon as possible.
Although we will try and accommodate late arrivals, this will be dependent upon the subsequent client and cannot be guaranteed.
If your session is shortened due to your late arrival then the full session fee remains payable.

Confidentiality

Your privacy and safety are of utmost importance and your details will be treated confidentially. The only exception or breach in confidentiality will be in the following circumstances:

You or someone else is at serious risk of harm.
I am ordered by court order to disclose information.
Disclosure to GP – action is discussed with you prior to any contact.

All my work is conducted in accordance with and reference to the relevant ethical guidelines and principles (National Council for Hypnotherapy)

Supervision

In order to ensure continued best practice, I receive regular clinical supervision of my work with clients however, all client notes are anonymised.
As a member of a number of professional bodies I attend a range of Continued Professional Development courses throughout the year to ensure my professional expertise is maintained.

Standards of Behaviour

I undertake to treat you with respect at all times.
I will use best practice at all times.
You agree not to come to sessions under the influence of alcohol or recreational drugs.
I reserve the right to cancel the session and refuse any further therapy sessions if any of the above points are breached.

Disclaimer

Plaxy Arrowsmith Hypnotherapy does not give medical advice or prescribe the use of any technique as a replacement form of treatment for physical, mental or medical problems provided by your doctor.
As good practice we would always recommend you tell your doctor about any complimentary treatment or therapy, if in doubt about the appropriateness of any treatment or therapy please always seek advice from your doctor prior to receiving treatment.